Performance Measurement By Efqm Excellence Model With Fuzzy Approach
نویسنده
چکیده
The European Foundation for Quality Management (EFQM) excellence model has appeared to make in driving ‘new’ measurement practices especially in the use of ‘soft’ measures. Although the EFQM excellence model is so beneficial, its measures are in linguistic-vague forms expressed in linguistic parameters, implying so many doubts. Owning to this vagueness frequently represented in the EFQM Model criteria, the crisp values can not convey the real measures well. This study tries to develop the EFQM excellence model by fuzzy logic.
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